Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated: March 15, 2025
Who We Are
sivaronteqila operates as a comprehensive financial reporting platform serving investors across Australia. Based at 1/48 McCombe Rd, Bunbury WA 6230, we provide sophisticated financial analysis tools and investment insights to help our users make informed decisions about their portfolios.
This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at sivaronteqila.com or use our services. We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).
Information We Collect
Personal Information You Provide
- Contact details including name, email address, phone number, and postal address
- Account registration information and login credentials
- Financial information relevant to investment portfolio analysis
- Communication preferences and subscription details
- Payment information for subscription services
- Feedback, inquiries, and support communications
Information Automatically Collected
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on site, and click patterns
- Location data derived from IP addresses for service customisation
- Cookies and similar tracking technologies for functionality and analytics
- Technical logs for security monitoring and system maintenance
We only collect information that is necessary for providing our financial reporting services and improving user experience. We never collect more data than required for legitimate business purposes.
How We Use Your Information
Your information serves specific purposes that directly relate to our financial reporting services. We use your data to provide personalised investment insights, maintain account security, and deliver relevant financial analysis tools.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Account details, financial preferences | Contract performance |
| Customer Support | Contact information, inquiry details | Legitimate interest |
| Security Monitoring | Login data, device information | Legal obligation |
| Service Improvement | Usage analytics, feedback | Legitimate interest |
We analyse usage patterns to understand which features provide the most value to investors. This helps us refine our financial reporting tools and develop new capabilities that address emerging market analysis needs.
Information Sharing and Disclosure
We maintain strict controls over information sharing. Your personal data is never sold to third parties, and we only share information when necessary for service delivery or legal compliance.
Service Providers
We work with trusted partners who help deliver our services, including cloud hosting providers, payment processors, and analytics platforms. These partners operate under strict data protection agreements and can only use your information for specified purposes.
Legal Requirements
Australian financial regulations require us to maintain certain records and report specific activities to regulatory bodies. We may also disclose information to law enforcement agencies when legally required or to protect our rights and those of our users.
Before sharing information with any new service provider, we conduct thorough due diligence to ensure they meet our privacy and security standards. All data sharing agreements include specific clauses about data protection and usage limitations.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. These rights ensure you maintain control over your data and can make informed decisions about how it's used.
- Access: Request copies of personal information we hold about you, including details about how it's been used
- Correction: Ask us to update or correct inaccurate or incomplete information in our records
- Deletion: Request removal of your personal information, subject to legal retention requirements
- Portability: Receive your data in a structured format for transfer to another service provider
- Objection: Opt out of certain uses of your information, particularly for marketing communications
- Restriction: Limit how we process your information while disputes are resolved
To exercise these rights, contact us using the details provided below. We'll respond within 30 days and may require identity verification to protect your information security.
Data Security and Protection
Protecting your financial information requires robust security measures. We implement multiple layers of protection to safeguard your data against unauthorised access, modification, or disclosure.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access and administrative functions
- Regular security audits and vulnerability assessments
- Automated backup systems with secure off-site storage
- Intrusion detection and monitoring systems
Operational Controls
Our team follows strict access protocols, with information available only to employees who need it for their specific roles. All staff receive regular privacy and security training, and we maintain detailed logs of who accesses what information and when.
Despite these protections, no system is completely secure. We continuously monitor for potential threats and update our security measures as new risks emerge. If a security incident affects your data, we'll notify you promptly and explain what happened and what we're doing about it.
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes or legal requirements. Different types of data have different retention periods based on their purpose and regulatory obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of service + 7 years | Financial record requirements |
| Usage Analytics | 24 months | Service improvement |
| Support Communications | 3 years after resolution | Quality assurance |
| Marketing Preferences | Until opt-out + 1 year | Compliance verification |
When retention periods expire, we securely delete information using industry-standard methods that make recovery impossible. For physical records, we use certified destruction services that provide certificates of secure disposal.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and understand user behaviour. These small files help us remember your preferences and improve site performance.
Cookie Categories
- Essential Cookies: Required for basic site functionality, cannot be disabled
- Performance Cookies: Help us understand how users interact with our site
- Functional Cookies: Remember your preferences and customisation choices
- Analytics Cookies: Provide insights into site usage and performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect site functionality and your ability to access some features of our financial reporting tools.
International Data Transfers
Some of our service providers operate outside Australia, which means your information may be processed in other countries. We ensure these transfers meet Australian privacy standards through appropriate safeguards.
When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other approved mechanisms to ensure your information receives equivalent protection regardless of location.
Countries where your data might be processed include the United States (cloud services), Singapore (analytics), and Ireland (customer support systems). We regularly review these arrangements to ensure ongoing compliance with Australian privacy requirements.
Changes to This Policy
We review this privacy policy regularly and update it when our practices change or legal requirements evolve. Significant changes will be communicated directly through email notifications and prominent website notices.
Minor updates, such as clarifications or contact detail changes, may be made without specific notification. We recommend reviewing this policy periodically to stay informed about how we protect your information.
The current version date appears at the top of this policy. Previous versions are archived and available upon request if you need to reference historical privacy practices.
Privacy Contact Information
Privacy Officer: sivaronteqila Privacy Team
Address: 1/48 McCombe Rd, Bunbury WA 6230, Australia
Email: info@sivaronteqila.com
Phone: +61354425449
For privacy-related inquiries, please include "Privacy Query" in your email subject line. We aim to respond within 5 business days for most inquiries and within 30 days for formal requests under Australian Privacy Principles.